Order Delivery

Delivery Location

The Company can deliver Products throughout Greece, Europe, and all international countries. Products are shipped and delivered to the location chosen by the Customer, through an external partner transporter. Shipping costs are calculated based on the delivery location of the order and any applicable offers at the time of order submission. Any incorrect entry by the Customer, and thus an incorrect calculation of shipping costs, is the responsibility of the Customer, not the Company.

If the Products are not delivered to the Customer within a reasonable time from the receipt of the email indicating “The order has been shipped”, the Customer is advised to contact the Company by sending an email to customercare@gifted-greece.com to resolve the issue.

Given that after receiving the Products, the risk transfers to the Customer, the Customer must check the received Products upon delivery.

If the Customer does not receive the Product after receiving the shipment notification from the transporter, despite repeated notifications, the Company reserves the right to withdraw from the sale. If the Customer does not accept the Products, even though they received repeated notifications from the partner transporter, the Customer’s behavior is considered an exercise of the right of withdrawal. In this case, the full price is refunded to the Customer, but not the shipping costs.

Delivery Time

The delivery time is determined based on the availability of the Products and is confirmed by the Company upon accepting the order. The Company is not responsible for delays in order execution due to circumstances that cannot be attributed to the Company or are due to force majeure.

Incidents of force majeure may include, but are not limited to, strikes, terrorist actions, war, problems with suppliers and/or transporters, fluctuations in exchange rates, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the sales contract can be terminated by either party without compensation.

Product Availability

The Customer is informed about the availability of the Products through the details provided on the Website. The Company reserves their rights regarding the availability of Products. If the Products are not available at the time of ordering, the Company reserves the right to reject the specific order. Any payments will be refunded to the Customer without undue delay, using the same method the Customer used to pay for the order.

The Company notifies the Customer of the estimated delivery time for each ordered Product, depending on the circumstances. In any case, the Company reserves the right to inform the Customer in case of unforeseen events that make the Product unavailable or indicate a possible (new) delivery time, provided there are reasons for a delivery delay. If the delay is deemed to make the transaction impractical for the Customer, the Customer is entitled to unilaterally cancel the order by submitting a written statement (via email to customercare@gifted-greece.com). Upon cancellation of the order, the Company is obliged to promptly return all the money paid by the Customer.

If part of the ordered Products is unavailable, the Company will dispatch the available Products and refund the Customer for the value of the unavailable Products, or send them in partially, as they become available.

Right of Withdrawal

The Customer has the right to withdraw from the agreement without justification within fourteen (14) days from the receipt of the Products. In any case, before returning the Products, the Customer can contact the Customer Service department of the Company by sending an email to customercare@gifted-greece.com.

The right of withdrawal (“Withdrawal”) is exercised within a period of fourteen (14) calendar days from the delivery of the last Product of the Customer’s order. In any case, the original purchase document must be presented by the person who initially purchased the Product, and the details of which are reflected in the purchase document. The Customer must have previously paid the shipping and return costs of the Product.

The withdrawal is exercised in writing by completing the relevant form and sending it either a) to the Company’s mailing address or b) to the email address customercare@gifted-greece.com. The Company is obliged to confirm in writing the receipt of the withdrawal statement.

Following the withdrawal, the Company is obligated to refund the price received from the Customer. The refund to the Customer will be made no later than fourteen (14) working days from the time the Company has proven knowledge of the withdrawal. The Company is not responsible for any delays due to the Customer’s bank.

Withdrawal does not apply to personalized Products, i.e., Products adapted to the Customer’s needs, Products unsuitable for return, Products that have been unsealed after delivery, and Products that have been used. A Products sold with an additional gift must be returned with the additional gift; otherwise, the value of the gift is deducted from the refunded amount.

Liability for Defects or Lack of Agreed Qualities

In the event that the Customer discovers a defect at the time of product delivery, they must contact the Company within five (5) days by sending an email to customercare@gifted-greece.com and clearly describe the defect. If a product is declared defective, the Company will carefully examine it and, if the defect is confirmed, inform the Customer within a reasonable time whether they are entitled to a refund or replacement.

In the case of defective Products, the amount paid, including shipping costs, is fully refunded. The refund or replacement of the Product will be made as soon as possible.

The legal rights of the Customer according to the applicable legislation are not affected.